By: How to reconnect with your customers | GO DIGITAL
[...] fact, Watermark Consulting, a customer experience consultancy and think tank, did an analysis of the five year performance of [...]
View ArticleBy: The perfect customer experience & CRM - Redspire
[...] to a recent research by Watermark Consulting that was carried out in 2007-2011, businesses that delivered great customer [...]
View ArticleBy: 6 Ways User-Centered Design Can Boost Your ROI | Asahi Technologies
[...] that focussed on customer experience got 27% better returns over a five-year period between 2007-2011 compared to the S&P 500 Index as per research from Watermark [...]
View ArticleBy: What is Customer Support to You? Necessary Evil or Core Differentiator?
[...] Recent research at Forrester comes to the same conclusion: there is a clear connection between customer satisfaction and growth. Watermark Consulting studied the Forrester Customer Experience...
View ArticleBy: Zahlt sich UX aus? - uxcite Blog
[...] … [↩]Usability Professionals Association ROI of Usability [↩]Watermark Consult ROI of a Great Customer Experience [↩] von Johannes Müller|31. Juli, 2014|Forschung|0 [...]
View ArticleBy: Invest in Customer Experience to Boost Your Bottom Line
[...] Consulting’s Customer Experience Stock Performance Analysis found the same correlation. When they combined their research with Forrester’s annual Customer [...]
View ArticleBy: Invest in Customer Experience to Boost Your Bottom Line | Intuitive Strategy
[...] Consulting’s Customer Experience Stock Performance Analysis found the same correlation. When they combined their research with Forrester’s annual Customer [...]
View ArticleBy: 5 Ways You Can Go Pro As A Customer Experience Leader
[...] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed their [...]
View ArticleBy: 5 Ways To Master your Customer Experience Role
[...] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed their [...]
View ArticleBy: The Global CX Panel » 5 Ways To Master your Customer Experience Role
[...] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed [...]
View ArticleBy: 5 Ways To Master your Customer Experience Role | Gary Schollmeier Blog
[...] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed their [...]
View ArticleBy: More Evidence that Delivering a High-Quality Customer Experience Results...
[…] then accumulated and ranked in the annual Forrester Customer Experience Index. Earlier this year, Watermark Consulting, a customer experience consultancy and think tank, released its latest...
View ArticleBy: More Evidence that Delivering a High-Quality Customer Experience Results...
[…] then accumulated and ranked in the annual Forrester Customer Experience Index. Earlier this year, Watermark Consulting, a customer experience consultancy and think tank, released its latest...
View ArticleBy: Book Review: Is Customer Service at the Center of Your Business? - Optio...
[…] – it affects your profitability. Author Harley Manning noted in a recent post, “A firm called Watermark Consulting […] used our data to prove it for themselves by calculating the performance of a...
View ArticleBy: 6 Ways User-Centered Design Can Boost Your ROI – Asahitechnologies Blog
[…] have an edge and outperform their competitors. Companies that focussed on customer experience got 27% better returns over a five-year period between 2007-2011 compared to the S&P 500 Index as...
View ArticleBy: Performance Magazine | Customer Experience – building relationships and...
[…] for quite a while now and it is employed by companies around the world. In 2012, a company called Watermark Consulting researched how to best calculate the ROI of publicly traded companies that had...
View ArticleBy: Invest in Customer Experience to Boost Your Bottom Line | Intuitive Strategy
[…] Consulting’s Customer Experience Stock Performance Analysis found the same correlation. When they combined their research with Forrester’s annual Customer […]
View ArticleBy: 5 Ways You Can Go Pro As A Customer Experience Leader
[…] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed their […]
View ArticleBy: 5 Ways To Master your Customer Experience Role
[…] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed their […]
View ArticleBy: The Global CX Panel » 5 Ways To Master your Customer Experience Role
[…] to Watermark Consulting, for a five year return, those companies considered customer experience Leaders outperformed […]
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